What is the key factor affecting the overall rating of a practitioner?

The key factor affecting the overall rating of a practitioner often revolves around the patient experience, which prominently includes the time spent in the waiting area. Patients generally consider their comfort and the efficiency of the service when evaluating their overall satisfaction. Long wait times can contribute significantly to frustration and negative perceptions, overshadowing even the quality of care received during the appointment itself.

While quality of medical equipment and the number of staff can influence a patient's experience, they are less direct factors in the overall rating compared to the immediate experience a patient has when waiting for services. Cost of services can also play a role in overall satisfaction but tends not to have the same immediate emotional impact as the waiting experience does. Therefore, patient perceptions related to waiting times are crucial for influencing their overall assessment of a practitioner's service.